Parking Ticket Machines and Parking Meters
Payment methods, parking rates and operating rules vary by car park. If you are using an Ace Parking ticket machine, follow the instructions and payment options displayed on the machine and the signs at that location.
Many Ace Parking locations offer different parking products such as hourly, daily maximum, early bird, afternoon or weekend parking. Check the relevant Find Parking page and the signage at the car park for the current rates, time limits and conditions that apply to your visit.
How to pay at a ticket machine
The payment methods available depend on the equipment installed at the individual car park. The machine will display the payment options it currently accepts and the steps required to complete the transaction.
Where a Pay & Display ticket is issued, collect the printed ticket and display it clearly in your vehicle as instructed at the site. Where the parking system does not issue a paper ticket, follow the instructions shown on the machine or signage.
If a payment method is unavailable or a machine is not operating correctly, do not assume that the same alternative applies at every Ace Parking location. Check the instructions at the car park and report the fault while you are still at the machine so the available options can be confirmed for that site.
Problem with a ticket machine?
If you are currently experiencing a ticket machine problem or fault, call the Ace Parking faults line while you are at the machine. Please have the Meter ID ready so the location and equipment can be identified.
Ticket machine faults line: (03) 9005 8914
When reporting a fault, it is useful to provide:
- the Meter ID shown on the machine or rates card;
- a brief description of the problem;
- your vehicle registration number; and
- a contact number if follow-up is required.
Reporting the issue at the time it occurs allows the fault to be logged and the equipment to be investigated while also helping establish what payment or parking options are available at that location.
National Relay Service
Customers who are deaf, hard of hearing or have a speech impairment can use the Australian Government’s National Relay Service to contact the Ace Parking faults line. Current NRS call options and numbers are available through the Access Hub.
For general parking support or other enquiries, visit Contact Ace Parking.
